Enable call recording for an organization

Call recording is enabled by default for Webex Calling in Partner Hub.

Before you enable users for call recording, the call recording provider must be selected for your organization in Control Hub.

The partner or the customer administrator can then enable call recording for specific users. Webex Calling supports multiple third-party providers to record all incoming and outgoing calls for users. These call recording providers stores and manage all recorded calls.

All Webex Calling customers have access to the Dubber Go - free subscription. With Dubber Go, users get convenience call recordings.

Paid subscriptions are available, offering more options like compliance call recording, unlimited retention, AI analysis, and administrator access from multiple third-party providers.

• Dubber Go is available to all users and gives access to unlimited recordings. Each recording is stored for 30 days. Only users can access and manage their recordings from their Dubber portal.

• Dubber Standard and AI licenses require a contractual agreement with Dubber. With the paid licenses, you have access to unlimited recordings, unlimited storage, and recordings can be accessed by the administrator. Dubber Call Recording licenses are available through Cisco Commerce Workspace (CCW) (Solutions Plus).

• Imagicle a full cloud-based voice recording solution, offers compliant voice recording with analytics, transcriptions, sentiment analysis, and screen recording. Imagicle offers unlimited storage space on Imagicle Cloud or the optional ability to move the recordings to customer on-premise local storage. This requires a contractual agreement with Imagicle. This can be ordered through Cisco Commerce Workspace (CCW). Search for IMAGICLE-CLOUD or A-FLEX-S+-CALLING and select IMAGICLE.

• CallCabinet Compliance Call Recording & AI solutions enable unrestricted business intelligence within any communications environment. CallCabinet’s cloud-native solutions are powered by next-gen AI and utilize specialized machine learning to deliver unparalleled business intelligence in real-time. We help advance business success with future-proof regulatory compliance, next-gen conversation analytics with custom business intelligence reporting as well as quality assurance automation tools. The CallCabinet Compliance Cloud offers unlimited cloud storage space or the option to move the recordings to customer on-premises local storage. This recording solution can be ordered through Cisco Commerce Workspace (CCW). Search for CALLCABINETPLAT or A-FLEX-S+-CALLING and select the required option.

• Eleveo is a cloud-based, easy-to-use, powerful AI-powered solution for Compliance, Automated Quality Management, Screen Recording, Transcription, and Speech Analytics. Eleveo provides a single platform for integrating Webex Calling and other Cisco collaboration and Contact Center solutions, both on-premise and in the cloud. Users can access all the Cisco voice recordings and replay through a single Eleveo screen. Whether you run a back office or a contact center, on-premise or in the cloud, Eleveo’s media capture tools, that are flexible and powerful, allow you to achieve your compliance and quality objectives.

• MiaRec is a generative AI-powered Conversation Intelligence platform that offers call recording, automated quality management, screen recording, and voice analytics features. MiaRec provides a single platform for integrating Webex Calling and other Cisco collaboration and Contact Center solutions, both on-premise and in the cloud. Users can access all the Cisco voice recordings and replay them through a single MiaRec screen.