Install the Wall Mount Kit for your phone

The wall mount kit can be mounted on most surfaces, including concrete, brick, and similar hard surfaces.

The package contains the following items:

The components in the WMK package

  1. One WMK key

  2. Three M3 L7 screws

  3. Four drywall anchors

  4. Four M4 L25 screws

  5. One wall bracket

  6. One phone bracket

Before you begin

  • Ensure enough space on the wall is preserved for the WMK and phone assembly. See the detailed dimensions on the technical drawing.

  • You need these tools to install the bracket:

    • #1 and #2 Phillips-head screwdrivers

    • Level

    • Pencil

  • If you want to use the phone with a wired network, you must also install an Ethernet jack for the telephone in the desired location. This jack must be wired appropriately for an Ethernet connection. You can't use a regular telephone jack.

  • If you want to use the phone with a wireless network, ensure you choose a location close to a power outlet.

1

Mount the wall bracket in the desired location.

  1. Choose a location. You can install the bracket over an Ethernet jack, or you can run the Ethernet network cable to a nearby jack.

  2. Hold the bracket on the wall.

  3. Use the level to ensure that the bracket is level.

  4. Use a pencil to mark the location of screw holes.

  5. Drill pilot holes at the marked spots on the wall with a diameter ranging from 6.5mm to 7mm and a minimum depth of 45mm.

    Use an electric drill with a drill bit slightly smaller than the diameter of the holes to account for any slight variations.

  6. Using the #2 Phillips-head screwdriver, carefully center the drywall anchors over the pilot holes and tap them into the wall until they are flush with the wall surface.

  7. Use the included M4 L25 screws and the #2 Phillips-head screwdriver to attach the bracket to the wall.

2

Attach the phone bracket to the phone.

Unplug the cords from the phone if any cords are attached.

  1. Secure the phone bracket to the phone with the included M3 L7 screws, using a #1 Phillips-head screwdriver.

  2. Reattach the cords and seat them in the clips that are incorporated into the phone body.

3

Attach the cables to the phone:

  1. (For a wired network) Attach the Ethernet cable to the Ethernet port and wall jack.

  2. If you are connecting a network device (such as a computer) to the phone, attach the cable to the PC port.

  3. (For a wireless network) Plug the power cord into the phone.

4

Attach the phone bracket assembly to the wall bracket.

5

Use the WMK key to lock the device assembly with the wall brackets on both sides.

What to do next

Adjust the handset rest if the handset easily slips out of the cradle.

Install the Wall Mount Kit for your phone and Key Expansion Module (KEM)

The wall mount kit can be mounted on most surfaces, including concrete, brick, and similar hard surfaces.

The package contains the following items:

the graphic of WMK components

  1. One WMK key

  2. Six M3 L7 screws

  3. Eight M4 L25 screws

  4. Eight drywall anchors

  5. Ten M3 L5 screws

  6. One wall bracket for KEM

  7. One KEM bracket

  8. One wall bracket for phone

  9. One phone bracket

  10. Two linking bars

Before you begin

  • Ensure enough space on the wall is preserved for the WMK and phone assembly. See the detailed dimensions on the technical drawing.

  • You need these tools to install the bracket:

    • #1 and #2 Phillips-head screwdrivers

    • Level

    • Pencil

  • If you want to use the phone with a wired network, you must also install an Ethernet jack for the telephone in the desired location. This jack must be wired appropriately for an Ethernet connection. You can't use a regular telephone jack.

  • If you want to use the phone with a wireless network, ensure you choose a location close to a power outlet.

1

Assemble the two wall brackets with a linking bar with the included M3 L5 screws.

Due to variations in phone dimensions, the linking bar offers multiple holes to accommodate different models. Select the holes that match your phone model.

graphic for attaching the linking bar to the phone and KEM brackets
2

Mount the wall bracket assembly in the desired location.

  1. Choose a location. You can install the bracket over an Ethernet jack, or you can run the Ethernet network cable to a nearby jack.

  2. Hold the bracket assembly on the wall.

  3. Use the level to ensure that the assembly is level.

  4. Use a pencil to mark the screw holes.

  5. Drill pilot holes at the marked spots on the wall with a diameter ranging from 6.5mm to 7mm and a minimum depth of 45mm.

    Use an electric drill with a drill bit slightly smaller than the diameter of the holes to account for any slight variations.

  6. Using the #2 Phillips-head screwdriver, carefully center the drywall anchors over the pilot holes and tap them into the wall until they are flush with the wall surface.

  7. Use the included M4 L25 screws and the #2 Phillips-head screwdriver to attach the bracket to the wall.

attach the wall brackets assembly to the wall
3

Assemble the phone bracket and the KEM bracket with the other linking bar using the included M3 L5 screws.

graphic for attaching the linking bar to the phone and KEM brackets
4

Connect KEM to the phone.

5

Attach the bracket assembly to the phone and KEM assembly . Secure the phone bracket to the phone with the included M3 L7 screws, using a #1 Phillips-head screwdriver.

graphic for attaching the phone brackets assembly to the phone and KEM
6

Attach the cables to the phone:

  1. (For a wired network) Attach the Ethernet cable to the Ethernet port and wall jack.

  2. If you are connecting a network device (such as a computer) to the phone, attach the cable to the PC port.

  3. (For a wireless network) Plug the power cord into the phone.

7

Attache the phone and KEM assembly to the wall brackets.

graphic for attaching phone and KEM to the wall
8

Use the WMK key to secure the device assembly with the wall brackets on both sides.

graphic for fixing phone and kem brackets with the wall brackets

What to do next

Adjust the handset rest if the handset easily slips out of the cradle.

Adjust the handset rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

the graphics showing reinstall the handset clip
1

Remove the handset from the cradle and pull the plastic tab from the handset rest.

2

Rotate the tab 180 degrees.

3

Insert the tab evenly into the slot.

An extension protrudes from the top of the rotated tab.
4

Return the handset to the handset rest.

Remove your phone from the wall mount

the graphic of remove phone from wall mount
Remove the phone from the wall mount
the graphic for removing phone and KEM from the wall mount
Remove the phone and KEM from the wall mount
1

With the WMK key, remove the screws on both sides of the phone bracket or the KEM bracket.

2

Lift the phone assembly to release it from the wall bracket, and then pull it toward yourself.

WMK adapter

The Wall Mount Kit (WMK) adapter offers a quick and convenient solution for users upgrading from the Cisco IP Phone 8800 series to the Cisco Desk Phone 9800 Series. If you already have a wall mount setup for the 8800 series, there's no need to uninstall or replace the entire kit. Instead, you can use the WMK adapter to securely mount a 9800 series phone onto the existing 8800 series wall bracket.

The adapter package contains the following items:

the graphic for items in the WMK adapter package
  1. One WMK Adapter
  2. Three M3 L5 screws

Follow these steps to install your 9800 series phone using the existing 8800 series wall mount bracket:

1

Plug the handset cable into the Handset port on the back of the 9800 series phone and secure the cable into the cable notch.

2

Attach the WMK Adapter to the back of the phone and fasten it with the three provided screws.

The illustration of installing WMK adapter to the phone
3

Plug in the Ethernet cable and the power cord.

4

Attach the phone to the 8800 series wall bracket by inserting the tabs on the top of the wall bracket into the slots on the adapter.

For cables that don't terminate behind the wall, route them through the cable-access openings at the bottom of the wall bracket. These openings are designed to accommodate the power cord and any other external cables. When aligned, the openings on the adapter and the wall bracket form circular passthroughs, each sized to fit one cable per opening.

5

Firmly press the phone into the wall bracket, then slide it downward until the bracket tabs click into place.

What to do next

Adjust the handset rest if the handset easily slips out of the cradle.

Remove the phone from the wall

The wall bracket has two tabs that lock the adapter. These tabs must be released before you can remove the phone from the wall mount kit.

Before you begin

Obtain two Phillips head screwdrivers or other similar devices that have a diameter of 5 millimeters or 3/16 inch.

1

Insert a screwdriver into the holes on the left and right sides of the wall bracket, then press firmly inward to disengage the tabs.

2

Lift the phone to release it from the wall bracket, then pull it toward you.

the graphic for removing phone from the wall