Deactivate a user from your organization
Deactivate a user to turn off their Webex services, including Webex Calling. This is different to deleting a user because the user remains in your user list, so that you can reactivate them if needed.
If your organization uses directory synchronization (e.g. DirSync, Okta, Entra ID), then you should manage users in your directory instead, and then sync any changes to Webex.
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Sign in to Control Hub. |
| 2 |
Go to Users. |
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Click the more |
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Click Deactivate User. Webex services, including Webex Calling services, are now deactivated for this user. When deactivated, the Webex App users will be signed out from their sessions. All user access to the user portal and Control Hub is disallowed. MPP phones continue to support calling for outbound and inbound calls for a short time, unless the administrator enables call intercept for that user. For more information about call intercept, see Configure call intercept. Users are automatically deleted when they have been deactivated for 30 days. |
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