Customize Cisco Headsets features in Control Hub
When you connect Cisco Headsets to the Webex App or when you're using the Cisco Accessory Hub desktop and log into the Webex account, Cisco Headsets automatically appear in the Control Hub inventory. You can further customize your deployed headsets to suit your needs.
View and customize your deployed Cisco Headsets to best serve your users' needs.
Currently, the configurable headset parameters in Control Hub are:
-
Firmware channel (all Cisco Headsets and Desk Cameras)
-
Radio range (560 Series)
-
Audio bandwidth (560 Series)
-
Bluetooth (560 Series)
-
Conference (560 Series)
All other parameters are read-only at this time. Users can manually adjust their headset settings through the Webex App, the Cisco Accessory Hub desktop app, the Cisco Headsets mobile app for the Cisco Headset 700 series models, or the B&O Mobile app for the Cisco 900 series models.
Firmware channel is only visible to users on the Cisco Accessory Hub desktop app client, not on the Webex App.
|
Category |
Parameter |
Field type |
Default |
Description |
|---|---|---|---|---|
|
Audio |
Microphone Gain |
Slider |
Default |
Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder. |
|
Audio |
Sidetone |
Pull-down menu |
Low |
Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
|
Audio |
Speaker Volume |
Slider |
7 |
Speaker volume controls the level of sound in the headset. |
|
Audio |
Equalizer |
Pull-down menu |
Default |
Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble. |
|
Firmware |
Channel |
Pull-down menu |
Stable | Controls which firmware channel is used to upgrade the headset. Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC. Beta delivers software for early field trials of new features under development. |
|
Category |
Parameter |
Field type |
Default |
Description |
|---|---|---|---|---|
|
Audio |
Microphone Gain |
Slider |
Default |
Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder. |
|
Audio |
Sidetone |
Pull-down menu |
Low |
Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
|
Audio |
Speaker Volume |
Slider |
7 |
Speaker volume controls the level of sound in the headset. |
|
Audio |
Equalizer |
Pull-down menu |
Default |
Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble. |
|
Firmware |
Channel |
Pull-down menu |
Stable | Controls which firmware channel is used to upgrade the headset. Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC. Beta delivers software for early field trials of new features under development. |
|
Category |
Parameter |
Field type |
Default |
Description |
|---|---|---|---|---|
|
Audio |
Bandwidth |
Pull-down menu |
Wide Band |
Bandwidth controls the Digital Enhanced cordless Telecommunications (DECT) codec in the Cisco Headset 560 Series. For more information, see How to Deploy DECT at Work for the Cisco Headset 560 Series. |
|
Audio |
Conference |
Pull-down menu |
Enable |
Controls the use of the conferencing feature on the Cisco Headset 560 Series. Conferencing allows up to three guest headsets to pair with the same base at once. |
|
Audio |
Microphone Gain |
Slider |
Default |
Gain controls how loud the user sounds to other people on the call. 0 means users sound quiet while 20 means users sound much louder. |
|
Audio |
Sidetone |
Pull-down menu |
Low |
Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
|
Audio |
Speaker Volume |
Slider |
7 |
Speaker volume controls the level of sound in the headset. |
|
Audio |
Equalizer |
Pull-down |
Default |
Controls the Equalizer settings. Warmer settings mean users hear more bass in their headsets, while a brighter setting means users hear more treble. |
|
Base |
Bluetooth |
Pull-down menu |
On |
Enables or disables Bluetooth connectivity on the Cisco Headset 560 Series Multibase. |
|
Base |
Radio Range |
Pull-down menu |
Medium range |
Controls the maximum distance between the Cisco Headset 560 Series and its base. For more information, see How to Deploy DECT at Work for the Cisco Headset 560 Series. |
|
Firmware |
Channel |
Pull-down menu |
Stable | Controls which firmware channel is used to upgrade the headset. Stable delivers the most recently Beta tested and released version to your device. This is the only channel supported by TAC. Beta delivers software for early field trials of new features under development. |
|
Category |
Parameter |
Field type |
Default |
Description |
|---|---|---|---|---|
|
Audible |
End call |
Pull-down |
Tone |
Determines the audible notification users hear when they end a call. |
|
Audible |
Incoming calls |
Pull-down |
Voice |
Determines the audible notification users hear when they have an incoming call. |
|
Audible |
Reject call |
Pull-down |
Voice |
Determines the audible notification users hear when they reject an incoming call. |
|
Audible |
Waiting |
Pull-down |
Voice |
Determines the audible notification users hear when they have a Webex meeting they can join. |
|
Audible |
Language |
Pull-down |
English (United States) |
Determines the audio notification language. Changing the default audio notification language triggers a headset upgrade. |
|
Audible |
Battery |
Pull-down |
Voice |
Determines the audible notification users hear when the headset battery is low. |
|
Audible |
Power On |
Pull-down |
Voice |
Determines the audible notification users hear when they turn on their headset. |
|
Audible |
Power Off |
Pull-down |
Voice |
Determines the audible notification users hear when they turn off their headset. |
|
Audible |
Mute/Unmute |
Pull-down |
Voice |
Determines the audible notification users hear when they mute or unmute their headset. |
|
Audio |
Equalizer |
Pull-down |
Music |
Chooses an audio experience of your headset for your meeting free time. This setting is automaitcally set to Voice when you're on a call. |
|
Audio |
Open Office |
Pull-down |
Empty |
(Cisco Headset 720 Series for Microsoft Teams only) Enables your headset to use the improved microphone performance in a noisy environment. |
|
Audio |
Sidetone |
Pull-down |
Medium |
Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
|
Audio |
Speaker Volume |
Slider |
7 |
Speaker volume controls the level of sound in the headset. |
|
Audio |
Vad Microphones |
Pull-down |
Empty |
Automatically eliminates all your environmental noise when you're not speaking. |
|
Firmware |
Channel |
Pull-down menu |
Stable |
Controls which firmware channel uses to upgrade the headset. Stable delivers the most recently tested and released version to your device. Beta delivers software for early field trials of new features under development. TAC doesn't support this channel. |
|
General |
Call End |
Pull-down menu |
True |
Controls whether to end or answer calls when you place or remove your headset from the base. |
|
Category |
Parameter |
Field type |
Default |
Description |
|---|---|---|---|---|
|
Audible |
End call |
Pull-down |
Tone |
Determines the audible notification users hear when they end a call. |
|
Audible |
Incoming calls |
Pull-down |
Voice |
Determines the audible notification users hear when they have an incoming call. |
|
Audible |
Waiting |
Pull-down |
Voice |
Determines the audible notification users hear when they have a Webex meeting they can join. |
|
Audible |
Call rejected |
Pull-down |
Voice |
Determines the audible notification users hear when they reject an incoming call. |
|
Audible |
AMB |
Pull-down |
Voice |
Determines the audible notification users hear when the active noise cancellation or ambient mode is on |
|
Audible |
Busy Light |
Pull-down |
Voice |
Determines the audible notification users hear when the headset busy light is manually enabled or disabled. |
|
Audible |
Language |
Pull-down |
English (United States) |
Determines the audio notification language. Changing the default audio notification language triggers a headset upgrade. |
|
Audible |
Battery |
Pull-down |
Voice |
Determines the audible notification users hear when the headset battery is low. |
|
Audible |
Power On |
Pull-down |
Voice |
Determines the audible notification users hear when they turn on their headset. |
|
Audible |
Power Off |
Pull-down |
Voice |
Determines the audible notification users hear when they turn off their headset. |
|
Audible |
Mute/Unmute |
Pull-down |
Voice |
Determines the audible notification users hear when they mute or unmute their headset. |
|
Audible |
Mute Reminder |
Pull-down |
Voice |
Determines the audible notification users hear when they talk while muted. |
|
Audio |
Active Noise Cancellation |
Pull-down |
True |
Automatically controls noise cancellation based on your environment. |
|
Audio |
Equalizer |
Pull-down |
Music |
Chooses an audio experience of your headset for your meeting free time. This setting is automaitcally set to Voice when you're on a call. |
|
Audio |
Lower Your Voice |
Pull-down |
Empty |
Automatically increase sidetone level when you speak louder. |
|
Audio |
Noise Cancellation |
Slider |
60 |
Adjusts the level of noise cancellation based on your environment. |
|
Audio |
Sidetone |
Pull-down |
Medium |
Controls how much of a user's own voice they can hear through their headset. Off turns off the sidetone while High means that users receive much more feedback from their headset microphones. |
|
Audio |
Speaker Volume |
Slider |
7 |
Speaker volume controls the level of sound in the headset. |
|
Audio |
Vad Microphones |
Pull-down |
True |
Automatically eliminates all your environmental noise when you're not speaking. |
|
Firmware |
Channel |
Pull-down menu |
Stable |
Controls which firmware channel uses to upgrade the headset. Stable delivers the most recently tested and released version to your device. Beta delivers software for early field trials of new features under development. TAC doesn't support this channel. |
|
Category |
Parameter |
Field type |
Default |
Description |
|---|---|---|---|---|
|
Audible |
End call |
Pull-down |
Tone |
Determines the audible notification users hear when they end a call. |
|
Audible |
Incoming calls |
Pull-down |
Voice |
Determines the audible notification users hear when they have an incoming call. |
|
Audible |
Reject Call |
Pull-down |
Voice |
Determines the audible notification users hear when they reject an incoming call. |
|
Audible |
Connected |
Pull-down |
Voice | Determines the audible notification users hear when earbuds connect to paired device. |
|
Audible |
Disconnected |
Pull-down |
Voice |
Determines the audible notification users hear when earbuds disconnect from paired device. |
|
Audible |
Language |
Pull-down |
English (United States) |
Determines the audio notification language. Changing the default audio notification language triggers an earbud upgrade. |
|
Audible |
Battery |
Pull-down |
Voice |
Determines the audible notification users hear when the earbud battery is low. |
|
Audible |
Power On |
Pull-down |
Voice |
Determines the audible notification users hear when they turn on their earbuds. |
|
Audible |
Power Off |
Pull-down |
Voice |
Determines the audible notification users hear when they turn off their earbuds. |
|
Audible |
Surroundings |
Pull-down |
Voice |
Determines the audible notification users hear when they change their surrounding settings. |
|
Audible |
Mute |
Pull-down |
Voice |
Determines the audible notification users hear when they mute their earbuds. |
|
Audible |
Mute Reminder |
Pull-down |
Voice |
Determines the audible notification users hear when they talk while muted. |
|
Audible |
Unmute |
Pull-down |
Voice |
Determines the audible notification users hear when they unmute their earbuds. |
|
Audio |
Adaptive ANC |
Pull-down |
Adaptive |
Controls how much noise cancellation users experience. |
|
Audio |
Sound Modes |
Pull-down |
Optimal | Controls which audio mode a user uses to adjust the listening experience of the earbuds. |
|
Audio |
Surrounding tango |
Slider |
4 |
Controls which surrounding mode users use to optimize the audio experience for different usage environment. |
|
Audio |
Wind Noise |
Pull-down |
True | Enables wind guard to help avoid unwanted microphone interference. |
|
Firmware |
Channel |
Pull-down menu |
Stable |
Controls which firmware channel uses to upgrade the earbuds. Stable delivers the most recently tested and released version to your device. Beta delivers software for early field trials of new features under development. TAC doesn't support this channel. |
|
Category |
Parameter |
Field type |
Default |
Description |
|---|---|---|---|---|
|
Audible |
End call |
Pull-down |
Tone |
Determines the audible notification users hear when they end a call. |
|
Audible |
Incoming calls |
Pull-down |
Voice |
Determines the audible notification users hear when they have an incoming call. |
|
Audible |
Reject Call |
Pull-down |
Voice |
Determines the audible notification users hear when they reject an incoming call. |
|
Audible |
Connected |
Pull-down |
Voice |
Determines the audible notification users hear when headset connect to paired device. |
|
Audible |
Disconnected |
Pull-down |
Voice |
Determines the audible notification users hear when headset disconnect from paired device. |
|
Audible |
Battery Low |
Pull-down |
Voice |
Determines the audible notification users hear when the headset battery is low. |
|
Audible |
Power On |
Pull-down |
Voice |
Determines the audible notification users hear when they turn on their headset. |
|
Audible |
Power Off |
Pull-down |
Voice |
Determines the audible notification users hear when they turn off their headset. |
|
Audible |
Mute |
Pull-down |
Voice |
Determines the audible notification users hear when they mute their headset. |
|
Audible |
Unmute |
Pull-down |
Voice |
Determines the audible notification users hear when they unmute their headset. |
|
Audio |
Adaptive ANC |
Pull-down |
Empty |
Controls how much noise cancellation users experience. |
|
Audio |
Sound Modes |
Pull-down |
Optimal |
Controls which audio mode a user uses to adjust the listening experience of the headset. |
|
Audio |
Surrounding |
Slider |
50 |
Controls which surrounding mode users use to optimize the audio experience for different usage environment. |
|
Audio |
Wind Noise |
Pull-down |
True | Enables wind guard to help avoid unwanted microphone interference. |
|
Firmware |
Channel |
Pull-down menu |
Stable |
Controls which firmware channel uses to upgrade the headset. Stable delivers the most recently tested and released version to your device. Beta delivers software for early field trials of new features under development. TAC doesn't support this channel. |
You can configure settings for individual headsets through the Device overview page.
| 1 |
From the customer view in https://admin.webex.com/, go to Devices. |
| 2 |
Select a device from the inventory. |
| 3 |
Click All Configurations. |
| 4 |
In the window, click through the settings categories to find the setting you want to change. |
| 5 |
Configure the desired setting. |
| 6 |
Click Close. Changed settings apply automatically when you close the window. |
All available administrator headset features are configurable from Control Hub. Customize, enable, or disable different features depending on your deployment environment.
Setting parameters are pulled from the device firmware so you can select and modify a variety of headset models at the same time. For example, if you select a Cisco Headset 730 and a Cisco Headset 560, parameters for both models appear and apply to the respective headsets.
| 1 |
From the customer view in https://admin.webex.com/, go to Devices. |
| 2 |
Select one or more devices from the inventory. |
| 3 |
Click Edit. |
| 4 |
On the right panel, select Device Configurations. |
| 5 |
Select the category and settings you want to configure. |
| 6 |
Click Next. |
| 7 |
Review your changes and click Apply. |
When you connect Cisco Headsets to the Webex App or when you're using the Cisco Accessory Hub desktop and log into the Webex account, the app automatically checks the headset model and firmware version. If there's a newer firmware version available than what is on the headset, you are prompted to upgrade.
This task details firmware management for a group of headsets. You can set the firmware channel for individual headsets through the All Configurations menu on the device page.
| 1 |
From the customer view in https://admin.webex.com/, go to Devices. |
| 2 |
Select one or more devices from the inventory. |
| 3 |
Click Edit. |
| 4 |
On the right panel, select Device Configurations. |
| 5 |
Select Firmware and select a firmware channel from the pull-down menu. |
| 6 |
Click Next. |
| 7 |
Review your changes and click Apply. |
