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Voicemail transcription for Webex Calling
With voicemail transcription, the user receives an email with the voicemail transcription in the body of the email and .WAV file as a voicemail attachment. User can also see the transcription in the Webex App. The voice message transcription is available for both individual and group or shared voicemail in this feature.
Enable or disable voicemail transcription for a location
You can enable or disable this feature for a location in Control Hub.
Before you begin
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English
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German
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Spanish
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French
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Italian
1 |
Log in to Control Hub https://admin.webex.com, go to , and then select the location you want to update. |
2 |
Click Calling and scroll to Calling feature settings list, click Voicemail transcription. |
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Toggle Transcribe voice message in-app and email a copy to the user to enable or disable voicemail transcription. The transcription will not be sent to the user's email unless the Email a copy of message or Use external mailbox is enabled in the voicemail settings for the individual user or voicemail group. You can set these settings for a user on the Users tab. Find the user to modify and select . For information on setting up voicemail settings for a user, see Configure and manage voicemail settings for a Webex Calling user. If enabled, users at this location receive an email with the transcribed voicemail, along with a recording of the voicemail. If disabled, the email only contains the recording of the voicemail. |
Reasons why voicemail transcription is not available
The system does not produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints.
A voicemail transcription may not be available for the following reasons:
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Noisy background
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Poor audibility
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Unsupported language words present in the audio
Voicemail transcription is available only for voicemails left in supported language.
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Heavy accent
Limitations with voicemail transcription
The following are important pointers to note when using voicemail transcription:
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When you forward or reply to a voicemail from the voice portal voicemail isn’t transcribed.
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When a user composes a voicemail and sends to users from a voice portal, the voicemail isn’t transcribed.