Enable ThousandEyes integration for 9800 phones

ThousandEyes Agent integration for phones supports the following models:

Table 1. Supported phone models
Phone modelFirmware version
Cisco Desk Phone 98613.2.1 and later
Cisco Desk Phone 98713.2.1 and later

Supported features

On ThousandEyes portal, you can view the following information related to phones:

  • Scheduled tests
  • Dynamic tests for meetings on Webex, Microsoft Teams, and Zoom via Office 365 calendar
  • Dynamic tests for SIP calls
  • Local networks

The Webex, Microsoft Teams, or Zoom meetings that you join through the phone are using Session Initiation Protocol (SIP). When setting up tests for your phones on the ThousandEyes application, make sure that you use the Webex template, instead of other meeting app templates.

Limitations

  • Phone Wi-Fi statistics aren't available on the ThousandEyes portal.
  • The Run Once option for instant tests isn't supported in PhoneOS 3.2.1.
  • Real user tests are not supported for phones.

Before you begin

1

Log in to Cisco Unified Communications Manager Administration.

2

Do one of the following actions as needed:

  • To enable ThousandEyes Agent for all deployed phones, go to System > Enterprise Phone Configuration.
  • To enable ThousandEyes Agent for phones sharing the same phone profile, go to Device > Device Settings > Common Phone Profile.
  • To enable ThousandEyes Agent for an individual phone, go to Device > Phone. Then find your phone and open the Phone Configuration page.
3

Set ThousandEyes Enable to True.

4

Copy the connection string from the ThousandEyes application and paste it into the Connection String field.

5

Select Save.

6

Select Apply Config.